Customized service model builds the right staff for the JIT facility

The ResourceMFG team conducted a detailed site analysis to understand the current and future-state needs. The result was a customized, site-based model that changed how processes and infrastructure were utilized to drive results. ResourceMFG provided an on-site strategic account manager and a dedicated site-based recruiter who provided an “all-hands-on-deck” solution with day-in, day-out attention to the requirements that attract the right kind of people to the right kind of jobs. This solution turned the tide, establishing a culture of quality and clear expectations from recruitment to retention. A plan of action for recruiting included tours of the facilities to familiarize prospective recruits with the work environment, clear explanations of required dress codes for safety, and personal assistance in helping new recruits meet these codes, such as providing steel-toed shoes. Daily tracking of absenteeism helped stabilize headcount, ultimately increasing the core base by 50 associates. Daily on-site oversight allowed the VIP team to recognize the value and strengths of individual team members and shift assignments to maximize strengths. This allowed for associate promotions from within rather than necessitating across-the-board pay raises.